CustomsHelp ("we", "us") operates customshelp.com and acts as the data controller for personal data processed on the platform. Contact: contact@customshelp.com · Membership matters: member@customshelp.com · WhatsApp: +90 530 869 84 59. Where required, our EU representative and Turkish data-controller registry (VERBİS) details are published on this page.
| Data category | Examples | Purpose | Legal basis |
|---|---|---|---|
| Identity & company (KYC) | Legal/company name, tax or VAT number, registration number, registered address, authorized contact, professional license (providers) | Mandatory member verification; keeping the network limited to real, accountable parties; fraud prevention | Contract performance; legitimate interest (fraud prevention); legal obligation (tax/invoicing) |
| Payment data | Tokenized card reference, cardholder name, billing history | Membership fees, per-demand fees, refunds/credits | Contract performance; legal obligation (accounting) |
| Case (demand) data | Problem description, country, category, uploaded documents | Matching you with an expert; case management | Contract performance; explicit consent for any special-category data you choose to upload |
| Communications | E-mails, WhatsApp messages, support tickets | Responding to requests, service quality | Legitimate interest; contract performance |
| Technical & usage | IP address, device/browser data, log records, cookies | Security, abuse prevention, analytics (with consent) | Legitimate interest; consent (non-essential cookies) |
We do not sell personal data and do not share it with advertisers.
As a global network active in 67 countries, matching may transfer your case data to an expert outside your jurisdiction — this happens only on your instruction when you approve a match. Transfers from the EU/EEA rely on adequacy decisions or Standard Contractual Clauses; transfers from Türkiye follow KVKK Art. 9 mechanisms.
You may request access, rectification, erasure, restriction, portability, and object to processing; you may withdraw consent at any time and lodge a complaint with your supervisory authority (e.g. the Turkish KVKK Board, or your EU DPA). Requests: contact@customshelp.com — we respond within 30 days.
TLS encryption in transit, encryption at rest for case documents ("case vault"), role-based access, audit logging, and contractual confidentiality for all matched experts. Anonymous pre-assessment is available for criminal-matter demands.
Cookie use is governed by our separate Cookie Policy. Non-essential cookies are set only with your consent via the cookie banner.
We will post any material change on this page with a new version number and, for significant changes, notify members by e-mail.
This document is a template prepared for the CustomsHelp platform and must be reviewed by qualified counsel in each operating jurisdiction before going live.